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Monday, January 26, 2009

Happy Republic Day

Happy Republic Day!

Merriam Websters dictionary describes Republic as :- A government in which supreme power resides in a body of citizens entitled to vote and is exercised by elected officers and representatives responsible to them and governing according to law.

The officers and representatives are responsible and accountable to us. Often its the accountability which is lacking because they think these representatives are invincible and answerable to none.

A step is the right direction is increasing the efficiency of the Grievance Redress system. By bringing it online Government of India has made it easier for all citizens to file our grievances (Portal for Public Grievance - http://pgportal.gov.in/). It does not become easier than this.
Also you can track the action status on your grievance and escalate in case the action taken is not satisfactory.

I am sure though, that the utilization of such portals will be very dismal. Well I guess apart from spreading the news about portal government has done its job. Now, we need to reciprocate.
So, lets help make this endeavor work. Please use the portal whenever you have any grievance against any government authority rather than shying away from hassles because now they are none. It believe we owe this much to our country.

I have updated the link in my bookmarks. Have you?

1 comment:

US said...

The pilot for this system was started with Passport office. Needless to say it didn't work 2 years back. not sure if it works now.

Government departments rarely reply to ANY grievance, comment, suggestion etc. I've posted stuff on more than one occasion with no response.

Anyway, at least this is some sort of record which can be substantiated by the use of RTI. Several journalists are using RTI to get facts from public offices. RTI may be a better bet to get some work done.